CHC32015 Certificate III in Community Services

Full Qualifications




CHC32015 Certificate III in Community Services: Igniting Passions, Empowering People!

About the Course: Dive into a world where your actions spark change and your compassion touches lives! This qualification is your launchpad into the heart of community services. As an entry-level community services worker, you’ll be providing person-centred services that light up lives. Whether it’s offering day-to-day support in community settings or being the driving force behind impactful programs, you’re there making a difference.

Guided by highly experienced industry trainers, your journey will be one of learning, growth, and meaningful contributions. You’ll find yourself in a variety of community service organisations, where every day is a new opportunity to uplift, support, and inspire.

Embrace your future with Worklinks, one course at a time, and become a catalyst for positive transformation in your community!


This qualification reflects the role of entry-level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.


At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Number of units 12 in total – 5 Core and 7 Elective
Duration Up to 12 months from the date of commencement
Delivery method

Online self-paced learning.

Each unit of work is accompanied by pre-recorded webinars to

guide you through each of the assessments.

Tutorials /Assistance

·          Weekly tutorial sessions – Help is available on Tuesdays 1:00 pm – 2.30 pm (QLD Time) to ask any question of your trainer in the online Tutorial sessions.

·          One-on-one online sessions for trainer support are available on Tuesdays as required.

·          Email and phone support is available as required.

Location Online delivery
Pre-requisites None
Student requirements

·         Must be 17 years of age to enrol

·         Students must attain a Working with Children Card (volunteer

or paid) within the first 6 weeks of enrolment.

Career outcomes

·         Community care worker

·         Residential support worker

·         Indigenous youth/ support worker

·         Youth support worker

·         Support roles in the community services and health industry

·         Aboriginal Community Development Worker

·         Support Worker (Community Services)

·         Recreational Activities Officer


You will need access to a computer and reliable Wi-Fi for the duration of your course. Students must have access to Microsoft Suite including (Word).

Course information material is written and includes some numerical calculations. If you do not hold a Year 12 pass or Certificate level lll qualification Worklinks will provide you with a Language, Literacy and Numeracy (LLN) indicator prior to enrolment in the course to assess your ability and any support that may be required including reasonable adjustments where necessary.

Unless you are working or volunteering in the sector Worklinks will provide simulated environments that model workplace conditions, as well as equipment, materials and resources used for workplace tasks. The course requires interactions with people with a range of needs and from diverse backgrounds. Students will have access to either real or simulated workplace documents including policies,

procedures, regulations, legislation and processes.



Unit Code Unit Description Core/Elective
CHCCCS016 Respond to Client Needs Core Unit
CHCCOM005 Communicate and work in health or Community services Core Unit
CHCDIV001 Work with diverse people Core Unit
HLTWHS002 Follow safe work practices for direct client care Core Unit
HLTWHS006 Manage personal stressors in the work environment Core Unit
CHCCCS005 Conduct individual assessments Elective Unit
CHCCCS009 Facilitate responsible behaviour Elective Unit
CHCMHS001 Work with people with mental health issues Elective Unit
CHCDFV001 Recognise and respond appropriately to domestic and family violence Elective Unit
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Elective Unit
CHCGRP001 Support group activities Elective Unit
CHCYTH013 Engage respectfully with young people Elective Unit


Funded option (QLD residents only): See option 1

Full fees: See options 2 – 3


Option 1 – Funded Option (QLD only)

*Funding is available for eligible participants under Certificate 3 Guarantee (C3G) funding. Co- contribution fees will be as listed:

Concessional students:

$12.00 (Full cost)

Non-concessional students: $24.00 (Full cost)

QLD Year 12 graduate in 2023: No Cost

Am I eligible?

You must:

·    be a Queensland resident

·    be aged 15 years or over, and no longer at school (with the exception of VET in School)

·    be an Australian or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency

·    not hold, or be enrolled in, a certificate III level or higher qualification (not including qualifications completed at school and foundation skills training). However, you may still be eligible for second chance funding, please contact us for details.


Full Fees

Option 2

Pay upfront

Option 3 –

12 monthly payments

First payment on


The first payment on enrolment –


First payment on enrolment –

Enrolment fee $299.00

Subsequent payments

The second payment is due 14 days

after commencement –

Then 11 monthly payments –



Total cost $2,800.00


Includes 10% surcharge (approx.)

Payment by CC Visa /MasterCard Square online 1.9%, Square via phone 2.2%, Stripe online 1.75%
Payment methods:

1. Via our website on STRIPE
2. Call us and pay over the phone
3. Pay by Bank transfe