CHCSS00069 – Advocacy Skill Set


CHCSS00069 – Advocacy Skill Set

This Advocacy course will teach you the skills required to advocate for or represent clients in the health or community sector.

This skill set has been developed for anyone with experience or qualifications in community services or health sector roles and seeking to broaden their skills.

This interactive course includes six live ZOOM sessions led by an experienced trainer with extensive experience in the community sector. These weekly live ZOOM sessions classes will also allow you to ask questions and interact with fellow students, alternatively you can listen into the recordings at any time

You will learn the strategies and skills needed to support the interests and rights of clients and provide advocacy and representation services.


CHCADV001 Support the interests and rights of clients
CHCADV002 CHCADV002 Provide advocacy and representation services

Learning outcomes:

  • How to facilitate the realisation of client interests, rights and needs
  • How to advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide effective ongoing support to clients
  • Advocate and Support for clients making a complaint
  • How to establish the representative role and process
  • How to represent the interests of client or client group
  • How to negotiate outcomes and liaise with key people
  • Learn to evaluate effectiveness of strategies

The Health Care and Social Assistance industry is the largest employing industry in Australia and has experienced continuous employment growth since 2002. In 2022, over 2.0 million people were employed in this industry (Source: Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry but is one of the fastest-growing sectors with an estimated 50,000 new jobs to be created within the industry by 2023 (Source:

There are many and varied career options in the community services sector including roles such as:

  • Community Support Worker
  • Children’s Service Worker
  • Disability Support Worker
  • Youth Worker
  • Family Support Officer
  • Welfare Rights Worker
  • Community Education Worker

Qualification Pathways

By completing the CHCSS00069 – Advocacy Skill Set, you will also have the option of continuing to complete either a CHC42015 Certificate IV in Community Services, or CHC52015 Diploma of Community Services. There are 2 units of competency in

the CHCSS00069 Advocacy Skill Set which are also contained within several other Community Services and Counselling courses.

Worklinks has been delivering programs in the community sector for over 25 years.

Course fee: $500