In this action-packed morning workshop we will cover the following:

Fight, Flight or Friendship

  • Enable participants to identify different approaches that can be used to manage conflict.
  • Explain the advantages and disadvantage of five key approaches used in managing conflict.
  • To identify when it is appropriate to use the various approaches.
  • Participants gain a clear understanding of five conflict-resolving approaches.

Dealing with Complaints

  • The benefits of dealing with complaints in a timely and effective manner.
  • Complaint scenarios and how these could be handled effectively.
  • Participants gain an understanding of the skills required to deal with complaints successfully and practise these skills by considering complaint scenarios.

Changing Perceptions and Emotions

  • Raise awareness of how perceptions of situations influence our emotions and behaviour.
  • Types of unhelpful thinking we can identify in our perceptions.
  • Identify how to change unhelpful thinking in a situation of the participant’s choosing.
  • A great way to raise awareness of how our perceptions influence our emotions (including stress reactions) and behaviour and how we can change them.

Course Fee

Payment by CC Visa /MasterCard Square online 1.9%, Square via phone 2.2%, Stripe online 1.75%

Group Registration

$2000 per group 8 to 16

Reviews by previous attendees:

-Very professional and excellent course material – MB
-Easy to follow, good activities to structure the day – VG
-Very informative and got me thinking about different ways of approaching conflict – MH
-Excellent course, with great delivery from the presenter – JH

$2000

COURSE SUMMARY

COURSE DURATION

LOCATION

STUDENT REQUIREMENTS

DELIVERY METHOD

Classroom Delivery

STRIPE

Over the Phone

Bank Transfer