
In this action-packed morning workshop we will cover the following:
Fight, Flight or Friendship
- Enable participants to identify different approaches that can be used to manage conflict.
- Explain the advantages and disadvantage of five key approaches used in managing conflict.
- To identify when it is appropriate to use the various approaches.
- Participants gain a clear understanding of five conflict-resolving approaches.
Dealing with Complaints
- The benefits of dealing with complaints in a timely and effective manner.
- Complaint scenarios and how these could be handled effectively.
- Participants gain an understanding of the skills required to deal with complaints successfully and practise these skills by considering complaint scenarios.
Changing Perceptions and Emotions
- Raise awareness of how perceptions of situations influence our emotions and behaviour.
- Types of unhelpful thinking we can identify in our perceptions.
- Identify how to change unhelpful thinking in a situation of the participant’s choosing.
- A great way to raise awareness of how our perceptions influence our emotions (including stress reactions) and behaviour and how we can change them.
Course Fee
Payment by CC Visa /MasterCard Square online 1.9%, Square via phone 2.2%, Stripe online 1.75%
Group Registration
$2000 per group 8 to 16
Reviews by previous attendees:
-Very professional and excellent course material – MB
-Easy to follow, good activities to structure the day – VG
-Very informative and got me thinking about different ways of approaching conflict – MH
-Excellent course, with great delivery from the presenter – JH
$2000
COURSE SUMMARY
COURSE DURATION
—
LOCATION
—
STUDENT REQUIREMENTS
—
DELIVERY METHOD
Classroom Delivery